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The music streaming app Spotify has stopped working, according to its users, with the service crashing as soon as it’s opened.

The problem is specific to the iPhone version of the app, and is most likely due to an issue in Facebook’s iOS software developer kit (SDK).

The hashtag #SpotifyDown began trending on Twitter with users expressing their frustration and reporting instances of other iPhone apps failing to load.

Here’s what we know so far about the technological outage.

What happened?

According to Down Detector – a service which offers real-time insights into technology disruptions and failures – the issues with accessing the Spotify iPhone app started from 11.32am and are impacting users worldwide.

At the time of writing, there have been over 12,000 reports so far on Down Detector, and out of those who reported issues, 67 per cent reported problems with music streaming, 28 per cent with log-in, and 4 per cent with the website.

Areas of Western Europe seem to be the worst affected by the outage, although this could simply be representative of the locations where higher volumes of people are trying to access the app.

Meanwhile, Twitter users expressed their frustration as the popular music streaming app failed to work.

 

One user commented: “You don’t realise what you’ve got until it’s gone.”

Another added: “Okay but im literally at school working and spotify goes down girl what am i supposed to listen to.”

The Spotify Status account, which it uses to announce outages and problems with the service, tweeted its standard notification that something had gone wrong with the app.

It read: “Something’s out of tune. We’re currently investigating, and we’ll keep you posted here!”

Why is Spotify Down?

Spotify is yet to issue a statement in response to #SpotifyDown, but it’s likely the problem is due to Facebook‘s iOS software developer kit (SDK), which is embedded in third-party apps. Facebook reported “increased error rates” in its iOS SDK this morning.

The SDK enables users to log into services via a Facebook account, and Facebook previously said in it’s developers forum that there was a bug in its SDK, which was “causing some apps to crash”.

This isn’t the first time this has happened – in May, an issue with Facebook’s SDK meant several iPhone apps like TikTok, Tinder and Spotify failed to load.

So far there’s no way to fix the issue, as the old hack of simply deleting and re-installing the app has made no difference.

The music streaming service does seem to currently be working on Android phones, and the Spotify web player and Spotify Android app both appear to be working as usual.

The i has contacted Spotify for comment and awaits their response.

What other apps are affected?

It’s not just Spotify which has been affected by the unknown bug, as iPhone users have reported being unable to access other frequently used apps.

So far, complaints have been made about the dating apps Bumble and Tinder, social shopping app Depop, the professional networking app Shapr, social networking site Facebook, image sharing platform Pinterest, and community-driven GPS app Waze.




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