Reports have come in from consumers stating that they received an email about meter audits. The email reminds consumers to make sure their profile is up to date and comes with a page claiming they have energy savings to view. The email is accompanied by a claim that this is the consumer’s final notice.
“This is a scam or phishing attempt of some sort. Customers receiving this should delete it,” said Bill Rogers, Appalachian Power customer service manager, in response to BBB’s inquiry if the emails were a scam.
Utility company imposters will typically reach you with a phone call or email but can also knock on your door claiming to be a representative from the local water, electric, or gas company.
Scammers use a variety of other tricks to prey on utility customers.
A representative may appear at your door in a plausible work uniform claiming that the electric meter is not working properly and must be immediately replaced – at your expense.
Here are some BBB tips on how to avoid utility scams and similar scams:
If you believe be a victim of a scam, contact your utility company, or report it to BBB ScamTracker at BBB.org/ScamTracker.
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