London mum has 20 tourists turn up at her home expecting a place to stay after scammers listed it on Booking.com | #ukscams | #datingscams | #european


A South-East London woman has been left frustrated after a string of unexpected travellers showed up at her doorstep after her home was mistakenly listed on Booking.com. Karin Arsenius, 37, said that about 20 tourists had shown up at her property in Plumstead, with some guests searching for a key safe.

In the past month, people had turned up from countries including Canada, India, Algeria and the US, after booking the accommodation on the online travel agency. Speaking to the BBC about the possibility of legal action, Ms Arsenius said: “We just need it to stop somehow. It is very frustrating.”

Booking.com said it has apologised to those affected and removed the listing. People had booked accommodation which listed the family home as a flat in Greenwich. She said it seemed that the street’s postcode had been used for the bookings on the travel website, and her house, which she shares with her husband and children, was beneath the pin drop.

READ MORE: ‘I’ve lived in the UK all my life but I can’t get a passport – now I’ve been left stateless’

On one occasion, Karin made beds in her living room for three women from Argentina after they were unable to secure suitable accommodation. The students turned up at her home at 8pm on May 27, with Karin’s partner taking them to the pub to try and resolve the matter with the online booking site.

However, by midnight they had not been successful and had nowhere to stay, something which Karin found “shocking”. “They had nowhere to go and we tried all the local hotels but everything was booked out,” she told the BBC.

She added: “There was nothing free so in the end we said ‘we’re not comfortable with just letting you go out in the night so let’s just make up some beds in the living room and you can just stay here’.

Sabrina Salomé Schneider, 31, told the BBC it was a “nightmare” turning up at the family’s home.

In response Booking.com said “scams are a battle many industries are facing against unscrupulous fraudsters” and that it was tackling [them] head on.

In a statement, the company added: “We have a number of robust security measures in place, but in the very rare instance there may be an issue with a specific property we always investigate immediately.


“We can confirm this property has been completely removed from our site and all customers affected were contacted by a member of our customer service team to apologise and offer any support required in relation to refunds, relocations and additional fees, and we of course extend our sincere apologies to the homeowner.”

Don’t miss out on the biggest stories from across the city. Sign up to MyLondon’s The 12 HERE for the 12 biggest stories each day.

READ NEXT:



Click Here For The Original Source.

. . . . . . .