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Viewers of Channel 4’s Undercover Boss USA saw the president of the discount store reward Carol a sales lead associate, for being such a hard worker and persevering even when things were tough in her life. Undercover Boss USA shows the journey of bosses who go in disguise among their own staff to see where their firm is excelling and where it needs improvement.

Mr Dushey went undercover among the workforce in his own firm. He wanted to make sure all of his stores were performing to his high standards as the business grows.

Whilst undercover he worked with Carol on the shop floor.

Within just an hour of working, he discovered that the store has significant wifi problems that slowed down the day to day work of the sales associates.

Sometimes the scanner they use needs to be rebooted, and Carol explained it can be very frustrating.

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Mr Dushey wanted to support Carol and try and relieve some of her stress.

Carol explained to the undercover boss that everyone in the store is like family to her.

This is why she is always so willing to help despite her husband being ill.

Undercover Boss USA is available on All 4.