services affected by COVID-19 and government lockdowns globally. Services ranging from Uber to co-working spaces have suffered as infection control measures including social distancing temporarily discouraged people from leaving their homes.
But SWVL’s operational problem goes beyond the pandemic. The Egyptian startup faced regulatory compliance challenges from Kenya’s National Transport and Safety Authority (NTSA). In November 2019, SWVL temporarily suspended operations in some part of the country to allow its driver-partners to comply with NTSA regulations.
Now, however, the
startup said it has “resolved all issues with the NTSA” and will steadily restart operations once lockdown measures are lifted in Kenya.